FAQ

Frequently asked questions

Short answers to the questions asked most often.

Playing Daily Grand

What do I pick?

Five different numbers from 1 to 49 and one Grand Number from 1 to 7. Quick Pick chooses for you.

What does a play cost?

$3 per play. Extra is an optional $1 add-on with four automatically assigned numbers from 1 to 99.

Can I buy more than one play?

Yes, within the spend limits you set on your account.

What is a Free Play?

Matching only the Grand Number wins a line for the next draw, applied automatically.

Draws, prizes & odds

When are the draws?

Mondays and Thursdays after 7:30 PM PT. Online sales close at 7:21 PM PT.

What are the odds?

Top prize 1 in 13,348,188 per play; any prize about 1 in 6.8. About 90% of wins are a Free Play or $4.

How are for-life prizes paid?

As an annuity guaranteed for at least 20 years, or as a one-time cash payment. The choice is final.

How long do I have to claim?

One year from the draw date. See “How to claim a prize”.

Account & verification

Why do I have to verify my identity?

Age, identity and location are checked before any play can be bought. This is a reference build: no verification is performed here.

Which documents are accepted?

[Accepted document types — fill in per operator].

How long does verification take?

Times vary. [Operator timing — fill in].

Can I close my account?

Yes. Contact support, or use the self-exclusion options for a longer break.

Playing it safe

What limits can I set?

Weekly spend and session time limits, plus reality checks. Lowering a limit is immediate; raising one is delayed.

What is self-exclusion?

A voluntary program that blocks play for a fixed period of 6 months to 3 years.

Where can I get help?

A free, confidential support line is open 24/7. See the Responsible Gaming page.

Still stuck? Contact support.

Ready to play?

Register and verify, then set your limits.

19+ · B.C. residents only · Know your limit, play within it.

19+

Restricted access

Access denied

You must be 19 or older to use this site. Support is free and confidential if gambling is a concern.